Ridgid Tool Company: Dead battery
A Ridgid Tool Company customer review by GetHuman user GetHuman59871 from December 8th, 2017
Background on GetHuman59871's case
GetHuman: GetHuman59871 - can you tell our other Ridgid Tool Company customers when your case took place?
GetHuman59871: Yeah. It was late at night, on December 4th.
GetHuman: Did you reach out to Ridgid Tool Company, and if so, how?
GetHuman: And which of these common Ridgid Tool Company customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman59871 a list of common Ridgid Tool Company problems)
GetHuman59871: "Where to buy" was why I was trying to call.
GetHuman59871's review of Ridgid Tool Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Ridgid Tool Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman59871: Dead battery
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman59871: I ordered a kit and the kit came with a dead battery that wont charge and says it is defective.
GetHuman: Let's quantify your experience contacting Ridgid Tool Company. On a scale of 1 to 5, how easy is it go get help on a Ridgid Tool Company problem?
GetHuman59871: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman59871: I'd give them a four out of five on communication.
GetHuman: And what about Ridgid Tool Company's ability to quickly and effectively address your problem?
GetHuman59871: For that I would say five out of five.
GetHuman: And finally- any advice for other Ridgid Tool Company customers?
GetHuman59871: Call them early in the day or late. Don't forget any personal or account information you might need for Ridgid Tool Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman59871 taken from his Ridgid Tool Company customer service problem that occurred on December 4th, 2017.