Right Source RX: I called Humana, then transferred to Rightsourc...

A Right Source RX customer review by GetHuman user GetHuman-342689 from November 23rd, 2017

Background on GetHuman-342689's case

GetHuman: GetHuman-342689 - can you tell our other Right Source RX customers when your case took place?
GetHuman-342689: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Right Source RX, and if so, how?
GetHuman-342689: I used the 800-379-0092 number I found for on the GetHuman Right Source RX customer phone number page I was on: Right Source RX Customer Service Phone Number
GetHuman: And which of these common Right Source RX customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-342689 a list of common Right Source RX problems)
GetHuman-342689: "Returns" was why I was trying to call.

GetHuman-342689's review of Right Source RX customer service

GetHuman: So how would you sum up your experience for GetHuman's Right Source RX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-342689: I called Humana, then transferred to Rightsource.(it's usually quicker)*Now we have to mail a hard copy script for controlled substances- NO more faxing order sheets from the doctor.!!*They will not ship medication until they have a credit card number. They used to bill me , but all the dead beat payers screwed it for us all! - I would "never" give this company a credit card number.*Due to bad past experiences, screwed up, slow or lost orders. And they do not advise you of any of these new changes until you attempt to place an order. I made a mistake *joining Rightsource RX, I will be looking for an alternative company !!!!
GetHuman: Let's quantify your experience contacting Right Source RX. On a scale of 1 to 5, how easy is it go get help on a Right Source RX problem?
GetHuman-342689: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-342689: I'd give them a two out of five on communication.
GetHuman: And what about Right Source RX's ability to quickly and effectively address your problem?
GetHuman-342689: For that I would say three out of five.
GetHuman: And finally- any advice for other Right Source RX customers?
GetHuman-342689: Call them early in the day or late. Don't forget any personal or account information you might need for Right Source RX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-342689 taken from his Right Source RX customer service problem that occurred on November 18th, 2017.

Right Source RX

2.95 of 5 stars | 97 reviews

GetHuman-342689's Right Source RX Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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