Rogers Telephone: I have had a * year contract with Rogers and I...
A Rogers Telephone customer review by GetHuman user ~Doris Cooper from November 11th, 2017
Background on ~Doris Cooper's case
GetHuman: ~Doris Cooper - can you tell our other Rogers Telephone customers when your case took place?
~Doris Cooper: Yup. It was late at night, on November 7th.
GetHuman: Did you reach out to Rogers Telephone, and if so, how?
GetHuman: And which of these common Rogers Telephone customer issues best describes the reason you wanted to talk to them?
(Shows ~Doris Cooper a list of common Rogers Telephone problems)
~Doris Cooper: "None of those really matches why I wanted to call Rogers Telephone that day." was why I was trying to call.
~Doris Cooper's review of Rogers Telephone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rogers Telephone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doris Cooper: I have had a * year contract with Rogers and I am trying to cancel some of the services and get my account number. Everytime I call and ask for "cancellation" I go to a busy signal...What terrible service!!!!! My phone that I want cancelled is *** *** **** - My name is Doris Cooper - My postal code is V*M *L*...payment is directly from my bank which I am stopping!!!!
GetHuman: Let's quantify your experience contacting Rogers Telephone. On a scale of 1 to 5, how easy is it go get help on a Rogers Telephone problem?
~Doris Cooper: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doris Cooper: I'd give them a one out of five on communication.
GetHuman: And what about Rogers Telephone's ability to quickly and effectively address your problem?
~Doris Cooper: For that I would say one out of five.
GetHuman: And finally- any advice for other Rogers Telephone customers?
~Doris Cooper: Call them early in the day or late. Don't forget any personal or account information you might need for Rogers Telephone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doris Cooper taken from his Rogers Telephone customer service problem that occurred on November 7th, 2017.