Continuation from my prior review: Roku's repre...
A Roku customer review by GetHuman user ~Kay from November 25th, 2017
Background on ~Kay's case
GetHuman: ~Kay - can you tell our other Roku customers when your case took place?
~Kay: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~Kay a list of common Roku problems)
~Kay: "Device Support" was why I was trying to call.
~Kay's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kay: Continuation from my prior review: Roku's representatives offered to send me a replacement remote. I did not nor do I now want a replacement. I want a refund of my money, credited back to my method of payment.**And another thing that adds insult to injury, Roku employs people who cannot understand English very well and I've proof of that! I asked for a refund and the representatives call it a replacement. Go figure!**Sakes alive, are we ever being hoodwinked!
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~Kay: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kay: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~Kay: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~Kay: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kay taken from his Roku customer service problem that occurred on November 22nd, 2017.