Roku: Absolutely the worst customer service ever. Th...
A Roku customer review by GetHuman user ~cynemily from November 24th, 2017
Background on ~cynemily's case
GetHuman: ~cynemily - can you tell our other Roku customers when your case took place?
~cynemily: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~cynemily a list of common Roku problems)
~cynemily: "Account Setup" was why I was trying to call.
~cynemily's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cynemily: Absolutely the worst customer service ever. The sad part is, Roku doesn't seem to care, based on all these reviews. I got a promise to reverse a channel subscription charge and weeks later, nothing was done, so I called and now they are saying they can't reverse it. The other rep I talked to gave me a confirmation number, but I guess that's basically meaningless. Chat keeps disconnecting, then you have to wait and start all over again. When you call, you can barely understand the rep. So frustrating. I can't imagine buying anything else from this company if this is how they feel they can treat customers.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~cynemily: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cynemily: I'd give them a four out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~cynemily: For that I would say three out of five.
GetHuman: And finally- any advice for other Roku customers?
~cynemily: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cynemily taken from his Roku customer service problem that occurred on November 17th, 2017.