Called Roku cust. service over a week ago about...

A Roku customer review by GetHuman user GetHuman10066 from December 3rd, 2017

Background on GetHuman10066's case

GetHuman: GetHuman10066 - can you tell our other Roku customers when your case took place?
GetHuman10066: Yes I can. It was evening, on November 27th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman10066: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman10066 a list of common Roku problems)
GetHuman10066: "Returns" was why I was trying to call.

GetHuman10066's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman10066: Called Roku cust. service over a week ago about remote control issues (case ********) -the rep to...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman10066: Called Roku cust. service over a week ago about remote control issues (case ********) -the rep told me they were sending a new remote out right away which I should receive in *-* days. -It's been over a week & still no remote -can't watch TV without it please help. Thank you.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
GetHuman10066: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman10066: I'd give them a five out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
GetHuman10066: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
GetHuman10066: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman10066 taken from his Roku customer service problem that occurred on November 27th, 2017.

Roku

1.57 of 5 stars | 156 reviews

GetHuman10066's Roku Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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