Roku: I stopped calling tech support-never understand...

A Roku customer review by GetHuman user ~ charity7134 from November 28th, 2017

Background on ~ charity7134's case

GetHuman: ~ charity7134 - can you tell our other Roku customers when your case took place?
~ charity7134: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Roku, and if so, how?
~ charity7134: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~ charity7134 a list of common Roku problems)
~ charity7134: "Returns" was why I was trying to call.

~ charity7134's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ charity7134: I stopped calling tech support-never understand you problem and language barrier awful. I email-it still takes *-* emails to make them understand the problem. then they give you canned responses, never a real response to your solution. outside of canned responses-no response is received. I love the device-but you must be tech savvy if a problem occurs or just live with it.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~ charity7134: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ charity7134: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~ charity7134: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~ charity7134: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ charity7134 taken from his Roku customer service problem that occurred on November 25th, 2017.

Roku

1.57 of 5 stars | 156 reviews

~ charity7134's Roku Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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