Roku: My unit loses closed captions and I was told it...

A Roku customer review by GetHuman user ~pms13031 from November 28th, 2017

Background on ~pms13031's case

GetHuman: ~pms13031 - can you tell our other Roku customers when your case took place?
~pms13031: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to Roku, and if so, how?
~pms13031: I used the 816-272-8106 number I found for on the GetHuman Roku customer phone number page I was on: Roku Customer Service Phone Number
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~pms13031 a list of common Roku problems)
~pms13031: "Warranty claim" was why I was trying to call.

~pms13031's review of Roku customer service

GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pms13031: My unit loses closed captions and I was told it is out of warranty. Roku should replace it at NO COST!!!!!
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~pms13031: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pms13031: I'd give them a four out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~pms13031: For that I would say five out of five.
GetHuman: And finally- any advice for other Roku customers?
~pms13031: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pms13031 taken from his Roku customer service problem that occurred on November 25th, 2017.


1.57 of 5 stars | 156 reviews

~pms13031's Roku Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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