Roku: Total communication break down between so calle...
A Roku customer review by GetHuman user ~RichardD from November 28th, 2017
Background on ~RichardD's case
GetHuman: ~RichardD - can you tell our other Roku customers when your case took place?
~RichardD: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~RichardD a list of common Roku problems)
~RichardD: "Complaint" was why I was trying to call.
~RichardD's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RichardD: Total communication break down between so called tech and my problem as in not understanding English and then feeding me a line of BS about my modem was filled with malware. $**.** And no more problem. I should mention I told him what was wrong and finally hung up and fixed it myself I had no wi fi connection to the unit I reset my modem and everything works fine. I am a computer tech and I know my way around as well. Will never deal with them again
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~RichardD: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RichardD: I'd give them a five out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~RichardD: For that I would say two out of five.
GetHuman: And finally- any advice for other Roku customers?
~RichardD: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RichardD taken from his Roku customer service problem that occurred on November 23rd, 2017.