Rosetta Stone: I had forgotten what good customer service was...
A Rosetta Stone customer review by GetHuman user ~Happy In Vegas from November 23rd, 2017
Background on ~Happy In Vegas's case
GetHuman: ~Happy In Vegas - can you tell our other Rosetta Stone customers when your case took place?
~Happy In Vegas: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy In Vegas a list of common Rosetta Stone problems)
~Happy In Vegas: "Technical support" was why I was trying to call.
~Happy In Vegas's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy In Vegas: I had forgotten what good customer service was like. The wait was a little long, but the clerk was so pleasant and efficient that I don't mind the wait and I won't hesitate to use Rosetta Stone again.
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~Happy In Vegas: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy In Vegas: I'd give them a four out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~Happy In Vegas: For that I would say one out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~Happy In Vegas: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy In Vegas taken from his Rosetta Stone customer service problem that occurred on November 17th, 2017.