Rosetta Stone: This is my *th attempt to contact you. I need...
A Rosetta Stone customer review by GetHuman user ~This is BS from November 25th, 2017
Background on ~This is BS's case
GetHuman: ~This is BS - can you tell our other Rosetta Stone customers when your case took place?
~This is BS: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows ~This is BS a list of common Rosetta Stone problems)
~This is BS: "Overcharge/Strange charge" was why I was trying to call.
~This is BS's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~This is BS: This is my *th attempt to contact you. I need to change my billing information, but NO, no one there cares. You should also have weekend help. That's when I started trying to get through. I would not have suspected this level of BS . I'm pissed and I'm hanging up. If you want to get this straight, call me at ***-***-****. Every attempt is such a waste of my time and energy. Thumbs down.
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
~This is BS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~This is BS: I'd give them a five out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
~This is BS: For that I would say four out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
~This is BS: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~This is BS taken from his Rosetta Stone customer service problem that occurred on November 22nd, 2017.