Rosetta Stone: still no one has answered phone, this is thir...
A Rosetta Stone customer review by GetHuman user GetHuman-135460 from November 25th, 2017
Background on GetHuman-135460's case
GetHuman: GetHuman-135460 - can you tell our other Rosetta Stone customers when your case took place?
GetHuman-135460: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Rosetta Stone, and if so, how?
GetHuman: And which of these common Rosetta Stone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135460 a list of common Rosetta Stone problems)
GetHuman-135460: "Technical support" was why I was trying to call.
GetHuman-135460's review of Rosetta Stone customer service
GetHuman: So how would you sum up your experience for GetHuman's Rosetta Stone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135460: still no one has answered phone, this is third time ive tried to call in last few weeks. tried live chat and filing a complain but could not get contact that way either. i dont have time to wait for a company to answer for over ** minutes no less over **. wheres the service. hire more people
GetHuman: Let's quantify your experience contacting Rosetta Stone. On a scale of 1 to 5, how easy is it go get help on a Rosetta Stone problem?
GetHuman-135460: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135460: I'd give them a one out of five on communication.
GetHuman: And what about Rosetta Stone's ability to quickly and effectively address your problem?
GetHuman-135460: For that I would say three out of five.
GetHuman: And finally- any advice for other Rosetta Stone customers?
GetHuman-135460: Call them early in the day or late. Don't forget any personal or account information you might need for Rosetta Stone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135460 taken from his Rosetta Stone customer service problem that occurred on November 23rd, 2017.