Ryanair: Spoker to Ryan air customer services half a doz...
A Ryanair customer review by GetHuman user ~newal from November 27th, 2017
Background on ~newal's case
GetHuman: ~newal - can you tell our other Ryanair customers when your case took place?
~newal: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to Ryanair, and if so, how?
GetHuman: And which of these common Ryanair customer issues best describes the reason you wanted to talk to them?
(Shows ~newal a list of common Ryanair problems)
~newal: "Change Flight" was why I was trying to call.
~newal's review of Ryanair customer service
GetHuman: So how would you sum up your experience for GetHuman's Ryanair customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~newal: Spoker to Ryan air customer services half a dozen times today. Alol i wanted to do was change a name on a flight had the phone put down on me every time....this service is shocking. Theyy asked me to call back the day after even though i repeated numerous times that the flight left at *:**am the following morning and *:**am...???????
GetHuman: Let's quantify your experience contacting Ryanair. On a scale of 1 to 5, how easy is it go get help on a Ryanair problem?
~newal: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~newal: I'd give them a five out of five on communication.
GetHuman: And what about Ryanair's ability to quickly and effectively address your problem?
~newal: For that I would say four out of five.
GetHuman: And finally- any advice for other Ryanair customers?
~newal: Call them early in the day or late. Don't forget any personal or account information you might need for Ryanair to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~newal taken from his Ryanair customer service problem that occurred on November 17th, 2017.