SafeLink Wireless: I was calling for a replacement phone (lost) an...
A SafeLink Wireless customer review by GetHuman user ~shelley from November 18th, 2017
Background on ~shelley's case
GetHuman: ~shelley - can you tell our other SafeLink Wireless customers when your case took place?
~shelley: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~shelley a list of common SafeLink Wireless problems)
~shelley: "Device Support" was why I was trying to call.
~shelley's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shelley: I was calling for a replacement phone (lost) and they told me to call the ***-***-****. HELLO...I've called ALL the *** numbers and can't talk to a human. The robot wants me to wait ** min. and call back. WAIT FOR WHAT. "I'VE LOST MY PHONE." The original "indian from Pakistan" told me for a replacement phone to call that number and they would help me. I told him I already had. He returned saying 'call that number'. FOR WHAT. To just talk to a robot again and the robot to say 'bye'. CRIPE
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~shelley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shelley: I'd give them a three out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~shelley: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~shelley: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shelley taken from his SafeLink Wireless customer service problem that occurred on November 14th, 2017.