SafeLink Wireless: Safelink refuses to acknowledge lost & stolen p...
A SafeLink Wireless customer review by GetHuman user ~Roberto Colon from November 22nd, 2017
Background on ~Roberto Colon's case
GetHuman: ~Roberto Colon - can you tell our other SafeLink Wireless customers when your case took place?
~Roberto Colon: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to SafeLink Wireless, and if so, how?
GetHuman: And which of these common SafeLink Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Roberto Colon a list of common SafeLink Wireless problems)
~Roberto Colon: "Device Support" was why I was trying to call.
~Roberto Colon's review of SafeLink Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's SafeLink Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roberto Colon: Safelink refuses to acknowledge lost & stolen phone to customers: recording messages and an onhand opperator contact call me at ***-***-****, my phone was stolen and must be turned off until I receive another thone and have discarded this phone: all my contacts are with ***-***-**** ( Safelink ).
GetHuman: Let's quantify your experience contacting SafeLink Wireless. On a scale of 1 to 5, how easy is it go get help on a SafeLink Wireless problem?
~Roberto Colon: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roberto Colon: I'd give them a five out of five on communication.
GetHuman: And what about SafeLink Wireless's ability to quickly and effectively address your problem?
~Roberto Colon: For that I would say two out of five.
GetHuman: And finally- any advice for other SafeLink Wireless customers?
~Roberto Colon: Call them early in the day or late. Don't forget any personal or account information you might need for SafeLink Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roberto Colon taken from his SafeLink Wireless customer service problem that occurred on November 21st, 2017.