Chat Information Please wait for a Samsung Agen...
A Samsung customer review by GetHuman user ~vandal from November 15th, 2017
Background on ~vandal's case
GetHuman: ~vandal - can you tell our other Samsung customers when your case took place?
~vandal: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~vandal a list of common Samsung problems)
~vandal: "Returns" was why I was trying to call.
~vandal's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vandal: Chat Information Please wait for a Samsung Agent to respond.**Chat Information You are now chatting with 'Gemma'. There will be a brief survey at the end of our chat to share feedback on my performance today.**Chat Information Your Issue ID for this chat is XXXXXXXXXX**Gemma: Hi, thank you for contacting Samsung Technical Support. How may I help you today?**Visitor: I have charging problems with my samsung galaxy s***Visitor: charging realy slow**Gemma: I am sorry to know that you are having issues while charging the device.**Visitor: I've already changed charger to another original one**Visitor: and battery also**Gemma: I will be glad to provide you the information.**Gemma: May I know the model number of your phone ? You can find the model number beneath the phone's battery which generally starts with SGH, SCH or SPH .**Visitor: to charge my phone till ***% takes about **h.**Gemma: I am sorry to now that.**Visitor: one sec.**Gemma: Sorry for the typo***Gemma: *know**Gemma: Sure ,
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~vandal: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vandal: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~vandal: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
~vandal: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vandal taken from his Samsung customer service problem that occurred on November 5th, 2017.