Samsung: I have received different answers from differen...

A Samsung customer review by GetHuman user ~Cindy from November 6th, 2017

Background on ~Cindy's case

GetHuman: ~Cindy - can you tell our other Samsung customers when your case took place?
~Cindy: Yes I can. It was late at night, on October 29th.
GetHuman: Did you reach out to Samsung, and if so, how?
~Cindy: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy a list of common Samsung problems)
~Cindy: "Technical support" was why I was trying to call.

~Cindy's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy: I have received different answers from different samsung customer support people on the web and on the telephone. Very frustrating. One said my tv faulty capacitors would be replaced and paid for by Samsung and the on line rep said no way. I am going to join the samsung class action suit against them for this issue. If you have the same problem with your samsung tv, expect a lot of frustration and aggravation from "customer Service" and absolutely useless.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~Cindy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~Cindy: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~Cindy: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy taken from his Samsung customer service problem that occurred on October 29th, 2017.

Samsung

1.58 of 5 stars | 344 reviews

~Cindy's Samsung Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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