Samsung: I was disconnected * times while trying to reac...
A Samsung customer review by GetHuman user ~shirley rand from November 23rd, 2017
Background on ~shirley rand's case
GetHuman: ~shirley rand - can you tell our other Samsung customers when your case took place?
~shirley rand: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~shirley rand a list of common Samsung problems)
~shirley rand: "Where to buy" was why I was trying to call.
~shirley rand's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shirley rand: I was disconnected * times while trying to reach technical support. I reached manager, he put me on hold for ** min, then I also got disconnected.*I would never buy Samsung again, Apple has much better service and I will switch back to Apple once my contract is over
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~shirley rand: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shirley rand: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~shirley rand: For that I would say one out of five.
GetHuman: And finally- any advice for other Samsung customers?
~shirley rand: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shirley rand taken from his Samsung customer service problem that occurred on November 17th, 2017.