Samsung: The worst customer service I have ever had. Pur...

A Samsung customer review by GetHuman user ~unsatisfied customer from November 25th, 2017

Background on ~unsatisfied customer's case

GetHuman: ~unsatisfied customer - can you tell our other Samsung customers when your case took place?
~unsatisfied customer: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
~unsatisfied customer: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~unsatisfied customer a list of common Samsung problems
~unsatisfied customer: "Technical support" was why I was trying to call.

~unsatisfied customer's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied customer: The worst customer service I have ever had. Purchased the new Samsung super washer model* WF**H****AG* doesn't function and they aren't willing to send over a tech to help! Will end up returning these items and never purchase another samsung product again!!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~unsatisfied customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied customer: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~unsatisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied customer taken from his Samsung customer service problem that occurred on November 23rd, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~unsatisfied customer's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!