I have only had bad experiences with Samsung "s...

A Samsung customer review by GetHuman user ~jackd from November 25th, 2017

Background on ~jackd's case

GetHuman: ~jackd - can you tell our other Samsung customers when your case took place?
~jackd: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to Samsung, and if so, how?
~jackd: I used the 800-726-7864 number I found for on the GetHuman Samsung customer phone number page I was on: Samsung Customer Service Phone Number
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
Shows ~jackd a list of common Samsung problems
~jackd: "Returns" was why I was trying to call.

~jackd's review of Samsung customer service

GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jackd: I have only had bad experiences with Samsung "support". I have a Samsung TV and had issues because it was sold as having the ability to stream video, but it didn't have such and the people at Samsung agreed it didn't although it was part of their specs.**Now I have a Note * cellular phone but KIES which is supposed to sync with Outlook doesn't sync and it is unbelievably slow as well.**If it isn't the incredibly long waiting on hold, my complaint would be that after waiting an average of ** minutes each time I call (or upto ** minutes), or after waiting on hold having my call disconnected without being spoken to... Its all bad when it comes to support "services" at Samsung. And no, I don't care that they apologize for the long wait times. Fix it or hopefully this information will deter others from buying Samsung Products.**I vow never to buy another Samsung product again.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~jackd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jackd: I'd give them a four out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~jackd: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~jackd: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jackd taken from his Samsung customer service problem that occurred on November 20th, 2017.

Samsung

1.58 of 5 stars | 344 reviews
Samsung ReviewsSamsung's Phone NumberAll Samsung contact infoGeneral Samsung customer service info
~jackd's Samsung Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Samsung, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Samsung in any way.
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