Samsung: Unable to place order on one day deal
A Samsung customer review by GetHuman user GetHuman-tonyc6 from November 30th, 2017
Background on GetHuman-tonyc6's case
GetHuman: GetHuman-tonyc6 - can you tell our other Samsung customers when your case took place?
GetHuman-tonyc6: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tonyc6 a list of common Samsung problems)
GetHuman-tonyc6: "Technical support" was why I was trying to call.
GetHuman-tonyc6's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tonyc6: Unable to place order on one day deal
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-tonyc6: On ******** at approx *:**am eastern, I tried to order * Samsung UN**J**** **-Inch TVs but for some reason the web site would not let me order. I wrote to Support who told me that the price ($***) was incorrect and it was a system glitch. The correct price was $***. Upon further research, I found that numerous other customers had indeed bought the TV's at that $*** price and it was a one day deal. So I was lied too. When I said that to them they responded that no one else had a problem as I. So, wait, then the price WAS $***. Then I was told that glitch or otherwise, the price can change at any time and the price now is $***. If this is how Samsung customers are treated, then I don't need to buy Samsung. Visio is quickly moving up to de-throne Samsung from ** position. Maybe I'll try them.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-tonyc6: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tonyc6: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-tonyc6: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-tonyc6: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tonyc6 taken from his Samsung customer service problem that occurred on November 22nd, 2017.