Samsung: a dishwasher was bought on ********, this dishw...
A Samsung customer review by GetHuman user ~very unhappy from November 26th, 2017
Background on ~very unhappy's case
GetHuman: ~very unhappy - can you tell our other Samsung customers when your case took place?
~very unhappy: Yeah. It was morning, on November 23rd.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~very unhappy a list of common Samsung problems)
~very unhappy: "Repair Request" was why I was trying to call.
~very unhappy's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~very unhappy: a dishwasher was bought on ********, this dishwasher never dried the dishes. we started calling the ***-samsung. for help getting this fixed, after a month of the run around, we were told that they didn't service our area. then they wanted a copy of the receipt to replace it, then after another month we were told that they didn't replace them. and now they are doing a buy back. which means, you must cut the cord, send a pic, take the M &b S numbers off and sign the form for a buy back, and to top it off, the fax number on their form, is wrong. I don't think I have ever experienced the worst company to take care of an issue. the people that answer the phones, only have a speech to go by. here is the next number to call or I will have someone call you to take care of this. that never happened. we have been dealing with the for months. and its now the end of march and still haven't got any results. I would be ashamed to work for Samsung. and in the future I will do everything I can to
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~very unhappy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~very unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~very unhappy: For that I would say two out of five.
GetHuman: And finally- any advice for other Samsung customers?
~very unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~very unhappy taken from his Samsung customer service problem that occurred on November 23rd, 2017.