San Francisco Chronicle: "Mary" could not help me. "Our system is down...
A San Francisco Chronicle customer review by GetHuman user ~pissed off customer from November 27th, 2017
Background on ~pissed off customer's case
GetHuman: ~pissed off customer - can you tell our other San Francisco Chronicle customers when your case took place?
~pissed off customer: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to San Francisco Chronicle, and if so, how?
GetHuman: And which of these common San Francisco Chronicle customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off customer a list of common San Francisco Chronicle problems)
~pissed off customer: "Complaint" was why I was trying to call.
~pissed off customer's review of San Francisco Chronicle customer service
GetHuman: So how would you sum up your experience for GetHuman's San Francisco Chronicle customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off customer: "Mary" could not help me. "Our system is down". "Our system is undergoing an upgrade". Numerous mistakes repeating reported information. Then held ** more minutes for the "supervisor" before being cut off.
GetHuman: Let's quantify your experience contacting San Francisco Chronicle. On a scale of 1 to 5, how easy is it go get help on a San Francisco Chronicle problem?
~pissed off customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off customer: I'd give them a two out of five on communication.
GetHuman: And what about San Francisco Chronicle's ability to quickly and effectively address your problem?
~pissed off customer: For that I would say five out of five.
GetHuman: And finally- any advice for other San Francisco Chronicle customers?
~pissed off customer: Call them early in the day or late. Don't forget any personal or account information you might need for San Francisco Chronicle to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off customer taken from his San Francisco Chronicle customer service problem that occurred on November 22nd, 2017.