Scana Energy: The lady that answered the phone was very helpf...
A Scana Energy customer review by GetHuman user ~sid from November 23rd, 2017
Background on ~sid's case
GetHuman: ~sid - can you tell our other Scana Energy customers when your case took place?
~sid: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Scana Energy, and if so, how?
GetHuman: And which of these common Scana Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~sid a list of common Scana Energy problems)
~sid: "Complaint" was why I was trying to call.
~sid's review of Scana Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Scana Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sid: The lady that answered the phone was very helpful.*Wish ever business had a live person answering the phone*************.
GetHuman: Let's quantify your experience contacting Scana Energy. On a scale of 1 to 5, how easy is it go get help on a Scana Energy problem?
~sid: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sid: I'd give them a four out of five on communication.
GetHuman: And what about Scana Energy's ability to quickly and effectively address your problem?
~sid: For that I would say five out of five.
GetHuman: And finally- any advice for other Scana Energy customers?
~sid: Call them early in the day or late. Don't forget any personal or account information you might need for Scana Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sid taken from his Scana Energy customer service problem that occurred on November 16th, 2017.