Scandinavian Airlines (SAS): Phone answered in short time, agent was from Es...
A Scandinavian Airlines (SAS) customer review by GetHuman user ~Jane 47 from November 23rd, 2017
Background on ~Jane 47's case
GetHuman: ~Jane 47 - can you tell our other Scandinavian Airlines (SAS) customers when your case took place?
~Jane 47: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Scandinavian Airlines (SAS), and if so, how?
GetHuman: And which of these common Scandinavian Airlines (SAS) customer issues best describes the reason you wanted to talk to them?
(Shows ~Jane 47 a list of common Scandinavian Airlines (SAS) problems)
~Jane 47: "Frequent flyer program" was why I was trying to call.
~Jane 47's review of Scandinavian Airlines (SAS) customer service
GetHuman: So how would you sum up your experience for GetHuman's Scandinavian Airlines (SAS) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jane 47: Phone answered in short time, agent was from Estonia, spoke perfect English, understood my needs and quickly helped. it was a pleasure in these times when you don't know the real wait time or to whom you may end up speaking to. Such a relief!
GetHuman: Let's quantify your experience contacting Scandinavian Airlines (SAS). On a scale of 1 to 5, how easy is it go get help on a Scandinavian Airlines (SAS) problem?
~Jane 47: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jane 47: I'd give them a one out of five on communication.
GetHuman: And what about Scandinavian Airlines (SAS)'s ability to quickly and effectively address your problem?
~Jane 47: For that I would say five out of five.
GetHuman: And finally- any advice for other Scandinavian Airlines (SAS) customers?
~Jane 47: Call them early in the day or late. Don't forget any personal or account information you might need for Scandinavian Airlines (SAS) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jane 47 taken from his Scandinavian Airlines (SAS) customer service problem that occurred on November 17th, 2017.