ScentBird: No products delivered and they have billed me twice
A ScentBird customer review by GetHuman user GetHuman-smcclain from December 8th, 2017
Background on GetHuman-smcclain's case
GetHuman: GetHuman-smcclain - can you tell our other ScentBird customers when your case took place?
GetHuman-smcclain: Yes I can. It was middle of the night, on November 30th.
GetHuman: Did you reach out to ScentBird, and if so, how?
GetHuman: And which of these common ScentBird customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-smcclain a list of common ScentBird problems)
GetHuman-smcclain: "Missing Order" was why I was trying to contact.
GetHuman-smcclain's review of ScentBird customer service
GetHuman: So how would you sum up your experience for GetHuman's ScentBird customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-smcclain: No products delivered and they have billed me twice
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-smcclain: I haven't received any shipments and I've been billed twice
GetHuman: Let's quantify your experience contacting ScentBird. On a scale of 1 to 5, how easy is it go get help on a ScentBird problem?
GetHuman-smcclain: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-smcclain: I'd give them a five out of five on communication.
GetHuman: And what about ScentBird's ability to quickly and effectively address your problem?
GetHuman-smcclain: For that I would say four out of five.
GetHuman: And finally- any advice for other ScentBird customers?
GetHuman-smcclain: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for ScentBird to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-smcclain taken from his ScentBird customer service problem that occurred on November 30th, 2017.