Sears Appliance Services: Call center is in India. The reps clearly read...
A Sears Appliance Services customer review by GetHuman user GetHuman-345411 from November 22nd, 2017
Background on GetHuman-345411's case
GetHuman: GetHuman-345411 - can you tell our other Sears Appliance Services customers when your case took place?
GetHuman-345411: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Sears Appliance Services, and if so, how?
GetHuman: And which of these common Sears Appliance Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-345411 a list of common Sears Appliance Services problems)
GetHuman-345411: "Returns" was why I was trying to call.
GetHuman-345411's review of Sears Appliance Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Appliance Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-345411: Call center is in India. The reps clearly read from a script and aren't prepared to think critically re: an issue or offer an appropriate solution. I spoke to * different reps, all of whom appear incapable of providing any service other than the obligatory apology, with no understanding of the issue presented. Atrocious customer service.
GetHuman: Let's quantify your experience contacting Sears Appliance Services. On a scale of 1 to 5, how easy is it go get help on a Sears Appliance Services problem?
GetHuman-345411: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-345411: I'd give them a one out of five on communication.
GetHuman: And what about Sears Appliance Services's ability to quickly and effectively address your problem?
GetHuman-345411: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Appliance Services customers?
GetHuman-345411: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Appliance Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-345411 taken from his Sears Appliance Services customer service problem that occurred on November 15th, 2017.