Sears Delivery: I had a scheduled pickup and delivery of a refr...
A Sears Delivery customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Sears Delivery customers when your case took place?
~Anonymous: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Sears Delivery problems)
~Anonymous: "Refund a Charge" was why I was trying to call.
~Anonymous's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I had a scheduled pickup and delivery of a refrigerator for Saturday ********. The delivery team arrived during the scheduled arrival time, however one of the delivery men was very unpleasant, rude, and slightly threatening, he seemed filled with with rage. He stated he planned to bring the refrigerator, through the front door rather the the back door because it was to wide for the back door( he had not measured either door). When I told him that a refrigerator of the same width had been delivered via the back door, he still insisted he was not going to do it. A few more words were exchanged which I thought were entirely inappropriate. Finally he said something to the effect that maybe he shouldn't deliver the refrigerator, with that I agreed. Ollie was the name of the very offense delivery man, the other man was not at all unpleasant. I called the Sears delivery service to lodge a complaint, waited ten minutes, the person I spoke with was professional and trying to be very nice, b
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Sears Delivery customer service problem that occurred on November 14th, 2017.