Sears Delivery: I spent $**** on a new washer and dryer in the...
A Sears Delivery customer review by GetHuman user ~iamdisappointed2 from November 24th, 2017
Background on ~iamdisappointed2's case
GetHuman: ~iamdisappointed2 - can you tell our other Sears Delivery customers when your case took place?
~iamdisappointed2: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~iamdisappointed2 a list of common Sears Delivery problems)
~iamdisappointed2: "Refund a Charge" was why I was trying to call.
~iamdisappointed2's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iamdisappointed2: I spent $**** on a new washer and dryer in the Astoria, OR Sears store - arranged to have it delivered on Friday, ********** - I took the day off of work to meet them.**I never got a call the night before, so at EXACTLY *:** am I called to check on that order - only to find out that the original Sales girl in Astoria, OR took down my Phone number Incorrectly - so they could not call me, and they tried to deliver - between *:** and *:**.**I finally found out that the phone number was wrong, I gave the correct phone number. Then they told me that the delivery would not happen today?? It was only about *:** am at that point, surely they could deliver that washer and dryer - that I had spend $**** on and had waited a week for and had taken a day off of work for - within the * plus hours before it became 'closing' time at *:** pm.**I stayed on that call for more than ** minutes, just to talk to a manager, just so I could get in touch with the delivery guys and tell them how to get to my h
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~iamdisappointed2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iamdisappointed2: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~iamdisappointed2: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~iamdisappointed2: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iamdisappointed2 taken from his Sears Delivery customer service problem that occurred on November 14th, 2017.