Sears Delivery: Terrible customer service. I had to call them b...
A Sears Delivery customer review by GetHuman user ~jcblanch from November 26th, 2017
Background on ~jcblanch's case
GetHuman: ~jcblanch - can you tell our other Sears Delivery customers when your case took place?
~jcblanch: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~jcblanch a list of common Sears Delivery problems)
~jcblanch: "Overcharge/Strange charge" was why I was trying to call.
~jcblanch's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jcblanch: Terrible customer service. I had to call them because I only received * of * appliances upon delivery (which was already * days later than the original scheduled delivery time) and they didn't even call*email before to let me know, I had to call them. Ask to speak to a supervisor and you might get a little further than you would otherwise. The regular customer service people don't do a thing for you except say sorry. This is the *nd time I've used Sears for appliances because of the good sales prices, but I will never ever be using them again due to their poor customer service, poor communication with customers and poor delivery timelines.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~jcblanch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jcblanch: I'd give them a five out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~jcblanch: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~jcblanch: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jcblanch taken from his Sears Delivery customer service problem that occurred on November 16th, 2017.