Sears Delivery: This is the worst service ever. I had a dented...
A Sears Delivery customer review by GetHuman user ~anoyymous from November 28th, 2017
Background on ~anoyymous's case
GetHuman: ~anoyymous - can you tell our other Sears Delivery customers when your case took place?
~anoyymous: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows ~anoyymous a list of common Sears Delivery problems)
~anoyymous: "Setup Delivery" was why I was trying to call.
~anoyymous's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anoyymous: This is the worst service ever. I had a dented oven delivered on ***.Delivery men said it was the second damaged one delivered of the day. Delivery guys said a new one would be ordered. Never was. I had to call and reorder. Second one was delivered on **** with dents on the oven as well.Third one delivered on **** and the delivery men didn't want to install because the inside was damaged. Never any supervisors to speak with when calling. promises of supervisors to call back. No one ever does. They will not credit me back anything. Went to Sears store today and the manager of store tried getting ahold of someone and he was unable to get ahold of anyone. Sears says they are seperate and cannot compensate for me. This has been very time consuming and I will never order another appliance again because of this ridiculous delivery company.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
~anoyymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anoyymous: I'd give them a one out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
~anoyymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
~anoyymous: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anoyymous taken from his Sears Delivery customer service problem that occurred on November 22nd, 2017.