Sears Delivery: Was supposed to have my refrigerator delivered...
A Sears Delivery customer review by GetHuman user GetHuman-101151 from November 23rd, 2017
Background on GetHuman-101151's case
GetHuman: GetHuman-101151 - can you tell our other Sears Delivery customers when your case took place?
GetHuman-101151: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Sears Delivery, and if so, how?
GetHuman: And which of these common Sears Delivery customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-101151 a list of common Sears Delivery problems)
GetHuman-101151: "Cancel order" was why I was trying to call.
GetHuman-101151's review of Sears Delivery customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears Delivery customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-101151: Was supposed to have my refrigerator delivered on Tuesday.No call .No show after I stayed home waiting. Come to find out it was too badly damaged upon arrival at their Greensboro office for them to deliver it to me. They only deliver to my area on tuesday or thursday.Inconvenient. Only reason I went through them was because my builder contracts through them.HORRIBLE.
GetHuman: Let's quantify your experience contacting Sears Delivery. On a scale of 1 to 5, how easy is it go get help on a Sears Delivery problem?
GetHuman-101151: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-101151: I'd give them a three out of five on communication.
GetHuman: And what about Sears Delivery's ability to quickly and effectively address your problem?
GetHuman-101151: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears Delivery customers?
GetHuman-101151: Call them early in the day or late. Don't forget any personal or account information you might need for Sears Delivery to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-101151 taken from his Sears Delivery customer service problem that occurred on November 21st, 2017.