Sears: ** calls today trying to get a repair issue tak...
A Sears customer review by GetHuman user ~Richard carter from November 23rd, 2017
Background on ~Richard carter's case
GetHuman: ~Richard carter - can you tell our other Sears customers when your case took place?
~Richard carter: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Richard carter a list of common Sears problems)
~Richard carter: "Overcharge/Strange charge" was why I was trying to call.
~Richard carter's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Richard carter: ** calls today trying to get a repair issue taken care of and sears is trying to charge me ***$ to repair a mower I mowed with twice never bought from Sears never will agin and I wouldn't advise anyone to
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Richard carter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Richard carter: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Richard carter: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Richard carter: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Richard carter taken from his Sears customer service problem that occurred on November 17th, 2017.