Sears: I purchased a ring online and less than a month...
A Sears customer review by GetHuman user ~yt from November 27th, 2017
Background on ~yt's case
GetHuman: ~yt - can you tell our other Sears customers when your case took place?
~yt: Yeah. It was late at night, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~yt a list of common Sears problems)
~yt: "Overcharge/Strange charge" was why I was trying to call.
~yt's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yt: I purchased a ring online and less than a month later a diamond went missing. They sent me all the information to return the ring. After I returned the ring, it seems that no could track it. They sent me a * day shipping UPS label. When I called the next day, someone said that it usually takes * days and I should receive a tracking number which I never received. I called * days later, the rep told me that they do not do business with UPS anymore. I called a third time, the rep could even see my order. I went back on the email they sent me and pulled up the information. So I called the number that's on the information. Someone picked up and claimed that they are shipping company not jewelry store. I called again to express my concern and talked to one of the supervisor, she could not even tell me what was going on with my order. The whole thing seems like I am being scammed. I can't believe that not one person could track the shipment. I will never buy another thing from SEARS,
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~yt: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yt: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~yt: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~yt: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yt taken from his Sears customer service problem that occurred on November 21st, 2017.