Sears: Sent an email to a Senior VP to complain about...
A Sears customer review by GetHuman user ~zen3278 from November 24th, 2017
Background on ~zen3278's case
GetHuman: ~zen3278 - can you tell our other Sears customers when your case took place?
~zen3278: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~zen3278 a list of common Sears problems)
~zen3278: "Overcharge/Strange charge" was why I was trying to call.
~zen3278's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~zen3278: Sent an email to a Senior VP to complain about an item not received but refund was not posted for more than * weeks and got a phone call back from Carlos within * hours. He said he would go ahead and process another refund and I should see it in a week. Keeping my fingers crossed...
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~zen3278: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~zen3278: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~zen3278: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~zen3278: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~zen3278 taken from his Sears customer service problem that occurred on November 19th, 2017.