After getting the run-around from Sears help li...
A Sears customer review by GetHuman user ~fmb1 from November 25th, 2017
Background on ~fmb1's case
GetHuman: ~fmb1 - can you tell our other Sears customers when your case took place?
~fmb1: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~fmb1 a list of common Sears problems)
~fmb1: "Complaint" was why I was trying to call.
~fmb1's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fmb1: After getting the run-around from Sears help lines for two days, I sent an email explaining my issues to this address and they called me and emailed me back within an hour to review and do a complete investigation. The problem will likely not get solved, but at least they responded and appeared willing to assist -and gave me a specific person and phone * to call and email.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~fmb1: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fmb1: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~fmb1: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~fmb1: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fmb1 taken from his Sears customer service problem that occurred on November 15th, 2017.