Sears sells appliance master protection plans a...
A Sears customer review by GetHuman user ~Disabled Veteran from November 26th, 2017
Background on ~Disabled Veteran's case
GetHuman: ~Disabled Veteran - can you tell our other Sears customers when your case took place?
~Disabled Veteran: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Disabled Veteran a list of common Sears problems)
~Disabled Veteran: "Track order" was why I was trying to call.
~Disabled Veteran's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disabled Veteran: Sears sells appliance master protection plans and fails to live up to the terms of the agreement.They are a bunch of scammers!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Disabled Veteran: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disabled Veteran: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Disabled Veteran: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Disabled Veteran: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disabled Veteran taken from his Sears customer service problem that occurred on November 21st, 2017.