Sears: I called this number and explained my problem t...
A Sears customer review by GetHuman user ~VERY RUDE from November 18th, 2017
Background on ~VERY RUDE's case
GetHuman: ~VERY RUDE - can you tell our other Sears customers when your case took place?
~VERY RUDE: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~VERY RUDE a list of common Sears problems)
~VERY RUDE: "Device Support" was why I was trying to call.
~VERY RUDE's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VERY RUDE: I called this number and explained my problem to a lady who told be she would call home improvement to see what was going on. my call was forwarded to a man named Scott who works in warranty, who was VERY RUDE. He was no help what so ever. Sears has the worse customer service ever!
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~VERY RUDE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VERY RUDE: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~VERY RUDE: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~VERY RUDE: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VERY RUDE taken from his Sears customer service problem that occurred on November 12th, 2017.