Sears: I have new lawn tractor asked for help in dec...
A Sears customer review by GetHuman user ~wayne atkinson from November 9th, 2017
Background on ~wayne atkinson's case
GetHuman: ~wayne atkinson - can you tell our other Sears customers when your case took place?
~wayne atkinson: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~wayne atkinson a list of common Sears problems)
~wayne atkinson: "Technical support" was why I was trying to call.
~wayne atkinson's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wayne atkinson: I have new lawn tractor asked for help in dec **** tech never showed up to put snowblower on no show got a bogus excuse was given a phone number for a tech in my area never called me the sears owner in gillette wy came an took tractor to the store got snowblower on big thanks to store owener with a heart run arrond from sears customer service they called after tractor was fixed wayne v atkinson
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~wayne atkinson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wayne atkinson: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~wayne atkinson: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~wayne atkinson: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wayne atkinson taken from his Sears customer service problem that occurred on November 2nd, 2017.