Sears: Complaint about delivery service

A Sears customer review by GetHuman user GetHuman-mrrocke from December 1st, 2017

Background on GetHuman-mrrocke's case

GetHuman: GetHuman-mrrocke - can you tell our other Sears customers when your case took place?
GetHuman-mrrocke: Sure. It was late at night, on November 29th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman-mrrocke: I used the 800-479-5899 number I found for on the GetHuman Sears customer phone number page I was on: Sears Customer Service Phone Number
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-mrrocke a list of common Sears problems
GetHuman-mrrocke: "Complaint" was why I was trying to call.

GetHuman-mrrocke's review of Sears customer service

GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mrrocke: Complaint about delivery service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-mrrocke: Did not set up and install. No call backs from delivery service
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-mrrocke: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mrrocke: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-mrrocke: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-mrrocke: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mrrocke taken from his Sears customer service problem that occurred on November 29th, 2017.

Sears

2.31 of 5 stars | 563 reviews
Sears ReviewsSears's Phone NumberAll Sears contact infoGeneral Sears customer service info
GetHuman-mrrocke's Sears Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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