Sears: If you have a special case, your part did not a...
A Sears customer review by GetHuman user ~SimpleFuseProblem from November 14th, 2017
Background on ~SimpleFuseProblem's case
GetHuman: ~SimpleFuseProblem - can you tell our other Sears customers when your case took place?
~SimpleFuseProblem: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~SimpleFuseProblem a list of common Sears problems)
~SimpleFuseProblem: "Warranty claim" was why I was trying to call.
~SimpleFuseProblem's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SimpleFuseProblem: If you have a special case, your part did not arrive and your appointment has been moved several weeks out for example due to them not getting you the part, the people on the phone will transfer you to managers that don't pick up the phone. Then, at ** minutes total phone time, you get disconnected from the system.**They cannot tell you an order*priority for a wait list. they just say, "someone will call you back" But when it's been a problem on their end, they can't tell you whether you are in a priority line or not. **I've timed out * times now waiting for managers to pick up.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~SimpleFuseProblem: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SimpleFuseProblem: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~SimpleFuseProblem: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~SimpleFuseProblem: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SimpleFuseProblem taken from his Sears customer service problem that occurred on November 7th, 2017.