Sears: No satisfaction. I have a pressure washer that...
A Sears customer review by GetHuman user ~Michael unsatisfied from November 28th, 2017
Background on ~Michael unsatisfied's case
GetHuman: ~Michael unsatisfied - can you tell our other Sears customers when your case took place?
~Michael unsatisfied: Yes I can. It was afternoon, on November 26th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael unsatisfied a list of common Sears problems)
~Michael unsatisfied: "Make a purchase" was why I was trying to call.
~Michael unsatisfied's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael unsatisfied: No satisfaction. I have a pressure washer that I bought from Sears that is out of warranty and even though the website says they service any make and no matter where you purchased it from this is not a true statement. They don't even service what they sell.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Michael unsatisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael unsatisfied: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Michael unsatisfied: For that I would say five out of five.
GetHuman: And finally- any advice for other Sears customers?
~Michael unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael unsatisfied taken from his Sears customer service problem that occurred on November 26th, 2017.