Sears: Poor customer service. Poorly organized*run bus...
A Sears customer review by GetHuman user ~poor service from November 23rd, 2017
Background on ~poor service's case
GetHuman: ~poor service - can you tell our other Sears customers when your case took place?
~poor service: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~poor service a list of common Sears problems)
~poor service: "Overcharge/Strange charge" was why I was trying to call.
~poor service's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~poor service: Poor customer service. Poorly organized*run business. Not surprised that Sears is not an industry leader.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~poor service: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~poor service: I'd give them a five out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~poor service: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
~poor service: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~poor service taken from his Sears customer service problem that occurred on November 18th, 2017.