Sears: I am so sick of my mower not working and have t...
A Sears customer review by GetHuman user ~Teresa Gilbert from November 23rd, 2017
Background on ~Teresa Gilbert's case
GetHuman: ~Teresa Gilbert - can you tell our other Sears customers when your case took place?
~Teresa Gilbert: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Teresa Gilbert a list of common Sears problems)
~Teresa Gilbert: "Return an Order" was why I was trying to call.
~Teresa Gilbert's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teresa Gilbert: I am so sick of my mower not working and have to wait on someone to come fix it my yard needs mowed and I have to use someone else's mower to mow. I am letting everyone know the problems I have had with my Sears mower.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Teresa Gilbert: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teresa Gilbert: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Teresa Gilbert: For that I would say three out of five.
GetHuman: And finally- any advice for other Sears customers?
~Teresa Gilbert: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teresa Gilbert taken from his Sears customer service problem that occurred on November 16th, 2017.