Sears customer since **** house full of kenmore...
A Sears customer review by GetHuman user ~customer srevice? from November 22nd, 2017
Background on ~customer srevice?'s case
GetHuman: ~customer srevice? - can you tell our other Sears customers when your case took place?
~customer srevice?: Yup. It was evening, on November 13th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~customer srevice? a list of common Sears problems)
~customer srevice?: "Refund a Charge" was why I was trying to call.
~customer srevice?'s review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~customer srevice?: Sears customer since **** house full of kenmore appalinces garage full of craftsman tools never had a problem with a return or exchange of a defective item until today Yazmin manager on duty refused to do an exchange then called loss prevention to treat me like a criminal.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~customer srevice?: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~customer srevice?: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~customer srevice?: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~customer srevice?: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~customer srevice? taken from his Sears customer service problem that occurred on November 13th, 2017.