Sears is the most mixed up, disconnected, helpl...
A Sears customer review by GetHuman user ~No Longer a Sears Customer from November 19th, 2017
Background on ~No Longer a Sears Customer's case
GetHuman: ~No Longer a Sears Customer - can you tell our other Sears customers when your case took place?
~No Longer a Sears Customer: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~No Longer a Sears Customer a list of common Sears problems)
~No Longer a Sears Customer: "Track order" was why I was trying to call.
~No Longer a Sears Customer's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~No Longer a Sears Customer: Sears is the most mixed up, disconnected, helpless company I've ever dealt with...no wonder they're going down the tubes! Their stores can't seem to communicate with the warehouse because of its weird hours, the warehouse can't communicate with its trucks. If you call "Customer Care" you find they only deal with internet purchases--for problems with store purchases you must call "Customer Solutions." Meanwhile, the poor customer tries and tries to get a clothes dryer delivered, and, after a month of trying, tries--without success--to cancel the whole transaction! And now I'm told that the dryer WAS delivered! I wonder why I spent Christmas with clothes lines all over my living room? *I have always bought my appliances at Sears, but never again! And I'll sure caution my friends and family against dealing with Sears.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~No Longer a Sears Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~No Longer a Sears Customer: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~No Longer a Sears Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~No Longer a Sears Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~No Longer a Sears Customer taken from his Sears customer service problem that occurred on November 16th, 2017.