Sears: The salesperson did a very good job.*Delivery w...
A Sears customer review by GetHuman user GetHuman-306515 from November 19th, 2017
Background on GetHuman-306515's case
GetHuman: GetHuman-306515 - can you tell our other Sears customers when your case took place?
GetHuman-306515: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-306515 a list of common Sears problems)
GetHuman-306515: "Warranty claim" was why I was trying to call.
GetHuman-306515's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-306515: The salesperson did a very good job.*Delivery was another story!!!!!!*when I finally got a live person, she could not speak good English, all she could tell me was the delivery person would call me immeaditly, that didn't happen?????. I am a new customer, doesn't say much for the service you advertise. So now I will go to a store that can do what they promise. *SORRY, SEARS JUST DOESN'T CUT IT ANYMORE.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
GetHuman-306515: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-306515: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
GetHuman-306515: For that I would say two out of five.
GetHuman: And finally- any advice for other Sears customers?
GetHuman-306515: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-306515 taken from his Sears customer service problem that occurred on November 14th, 2017.