Sears: The service representative could not understand...
A Sears customer review by GetHuman user ~Steve Cawthon from November 22nd, 2017
Background on ~Steve Cawthon's case
GetHuman: ~Steve Cawthon - can you tell our other Sears customers when your case took place?
~Steve Cawthon: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve Cawthon a list of common Sears problems)
~Steve Cawthon: "Change order" was why I was trying to call.
~Steve Cawthon's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve Cawthon: The service representative could not understand I wanted to schedule someone to come repair my convection*microwave*venthood. So, he just sent me to a different menu where everything was in Spanish. Is this how Sears runs their business now?
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Steve Cawthon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve Cawthon: I'd give them a one out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Steve Cawthon: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Steve Cawthon: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve Cawthon taken from his Sears customer service problem that occurred on November 14th, 2017.