Sears: They keep telling and rescheduling our delivery...
A Sears customer review by GetHuman user ~Argh! from November 23rd, 2017
Background on ~Argh!'s case
GetHuman: ~Argh! - can you tell our other Sears customers when your case took place?
~Argh!: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Argh! a list of common Sears problems)
~Argh!: "Refund a Charge" was why I was trying to call.
~Argh!'s review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Argh!: They keep telling and rescheduling our delivery and we would wait on delivery day only to find out that they never processed it. They keep saying we will get call back but never got any call. They still hasn't delivered our washer dryer it's been * weeks since the last reschedule and this is the *th attempt . I called them today only to find out they never processed the delivery for Tom. What is going on!? The customer support are not in sync with their department that is in-charge with the product delivery.
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Argh!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Argh!: I'd give them a three out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Argh!: For that I would say four out of five.
GetHuman: And finally- any advice for other Sears customers?
~Argh!: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Argh! taken from his Sears customer service problem that occurred on November 15th, 2017.