Sears: Was transferred from one person to the next, al...
A Sears customer review by GetHuman user ~Jdaman from November 24th, 2017
Background on ~Jdaman's case
GetHuman: ~Jdaman - can you tell our other Sears customers when your case took place?
~Jdaman: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Sears, and if so, how?
GetHuman: And which of these common Sears customer issues best describes the reason you wanted to talk to them?
(Shows ~Jdaman a list of common Sears problems)
~Jdaman: "Device Support" was why I was trying to call.
~Jdaman's review of Sears customer service
GetHuman: So how would you sum up your experience for GetHuman's Sears customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jdaman: Was transferred from one person to the next, all of whom you could tell were in a call center. Asked to speak to a supervisor and was put on hold for ** minutes only to be told someone would call me back "in an hour or two". THE WORST customer service experience
GetHuman: Let's quantify your experience contacting Sears. On a scale of 1 to 5, how easy is it go get help on a Sears problem?
~Jdaman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jdaman: I'd give them a two out of five on communication.
GetHuman: And what about Sears's ability to quickly and effectively address your problem?
~Jdaman: For that I would say one out of five.
GetHuman: And finally- any advice for other Sears customers?
~Jdaman: Call them early in the day or late. Don't forget any personal or account information you might need for Sears to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jdaman taken from his Sears customer service problem that occurred on November 18th, 2017.